WHERE TO FIND US
3039 North Post Rd., Indianapolis, IN 46226
317.719.1955 317.366.8225
PRE-CALL CHECKLIST
When faced with a traumatic event, it’s important to stay calm and avoid acting hastily. To ensure a quick and effective response, here are a few essential things to consider before reaching out to us. These tips will help protect your well-being and make the cleanup process smoother.
Stay Out of the Area
For your safety, avoid entering the affected area. Biohazards like blood or bodily fluids can carry dangerous pathogens, posing serious health risks. Additionally, seeing the scene could have a lasting emotional impact. Let our trained professionals handle it from here, ensuring your safety and peace of mind.
It’s natural to want to clean up, but handling biohazard materials without proper training and equipment is dangerous. Professional cleanup requires specialized tools and disinfectants to ensure the area is fully decontaminated. Attempting to clean it yourself could make the situation worse and expose you to unnecessary risks.
Do Not Attempt Cleanup
Ensure Decision-Maker Details Are Available
If you’re calling on behalf of someone else, make sure to have the contact information for the property owner or the next of kin. We may need their authorization to proceed, and having this ready will help us move forward without delays.
Have Your Insurance Information Ready
If your home or business is insured, gather your insurance provider’s details and policy number. Cleanup services like ours are often covered by insurance, and we’ll help you through the claims process. If you don’t have insurance, don’t worry, there are local resources available, and we can guide you toward assistance.
Provide Key Details of the Situation
When you call, try to provide basic information about the incident: Where did it happen? What areas of the property were affected? How large is the impacted space? The more details you provide, the better prepared we’ll be to bring the right equipment and personnel to address the situation efficiently.
Contact Us Anytime, 24/7
Time is crucial in any biohazard scenario. The longer these materials sit, the more damage they can cause to your property. Our team is ready around the clock, ensuring your home or business is restored as quickly as possible. We’re here to handle the cleanup so you can focus on more important matters during this difficult time.
FREQUENTLY ASKED QUESTIONS
Are your cleanup processes compliant with safety regulations?
Yes, we strictly follow OSHA, EPA, and other regulatory guidelines during our cleanup operations to ensure all hazardous materials are handled and disposed of safely.
How long does a cleanup take?
The length of time varies based on the complexity and size of the site. After the initial assessment, we provide an estimated timeline for completing the project. Most cleanups can be completed within a few hours to a few days.
Is the cleanup covered by my insurance?
Many biohazard and trauma cleanup services are covered by homeowners, commercial, or liability insurance policies. We recommend contacting your insurance provider to confirm your coverage.
Is it safe to stay in my home during the cleanup?
In some cases, the affected areas are isolated, and it may be safe for you to remain in your home. However, we will advise you if temporary relocation is necessary based on the extent of the contamination.
What qualifications do your team members have?
Our team consists of trained and certified professionals in biohazard and trauma scene cleanup, adhering to the highest safety and regulatory standards.
What precautions do you take to ensure safety during the cleanup?
We secure and contain the affected area to prevent cross-contamination. Our team uses specialized protective equipment and follows industry-standard decontamination procedures to ensure the safety of everyone involved.
Do you work with insurance companies?
Yes, we work directly with most insurance providers to simplify the claims process for you. We can help document the cleanup for your claim and handle most of the paperwork involved.
Do you offer 24/7 emergency services?
Yes, we provide round-the-clock emergency services to respond quickly to urgent situations. We understand the importance of timely intervention in biohazardous situations.
What should I do before you arrive for the cleanup?
Avoid entering or disturbing the affected area. Ensure that no unauthorized personnel enter the scene. You can check the "Pre-call" checklist for more details. Our team will guide you on any necessary precautions before we arrive.
How do I contact you for an emergency cleanup?
You can reach us 24/7 through our emergency contact number or by filling out the contact form on our website. We will respond immediately and deploy our team as quickly as possible.
How discreet is your service?
We understand the sensitive nature of our work and maintain complete discretion. Our vehicles are unmarked, and our team works with the utmost confidentiality to protect your privacy.
Can I schedule a cleanup in advance?
Yes, while we offer emergency services, you can also schedule a cleanup for a later date. We will work with your timeline to ensure the job is completed when it’s most convenient for you.
How much do your services cost?
The cost of our services varies based on the extent and size of the contamination. Please contact us for a personalized quote tailored to your specific needs.
Do I need to be present during the cleanup?
Yes, your presence is required during the cleanup, but only to gather necessary information.
How do you dispose of hazardous materials?
All biohazardous materials are properly contained and disposed of according to local, state, and federal regulations. We follow strict guidelines to ensure the environment is not harmed during the disposal process.
What areas do you serve?
We proudly provide our services within a 75-mile radius of Indianapolis, ensuring rapid and reliable response times. While our primary service area includes this radius, we are also willing to travel beyond to serve all of Indiana, offering flexibility to meet your needs. Our interactive map showcases specific locations where we’ve provided assistance, such as The Caring Place Church in Indianapolis, Harter House in Anderson, College Square Apartments in Bloomington, and Chateau Apartments in Muncie. Wherever you are within Indiana, we’re ready to help.
How can I pay for it?
We accept a variety of payment methods, including all major credit cards.
What happens if additional services are needed during the cleanup?
If additional services are required during the cleanup, we will promptly inform the customer, provide a detailed explanation, and present an estimate for review and approval before proceeding.
What resources are available to crime victims seeking financial assistance for recovery?
The Indiana Violent Crime Victim Compensation Program offers financial support to innocent victims of violent crimes and their families. This includes coverage for medical expenses, lost wages, funeral costs, and more. The program is intended as a last resort to help victims manage the financial burden of recovery. To learn about eligibility, application procedures, and covered expenses, visit the Indiana Victim Compensation Program. In addition to the Indiana Violent Crime Victim Compensation Program, victims can access several other resources: 1. Local Victim Assistance Programs: These provide direct support to crime victims, helping them navigate the legal system, access necessary services, and receive emotional support. 2. Crisis Counseling Services: Available to help victims cope with trauma, offering therapy and support in the aftermath of a crime. 3. Legal Aid Organizations: Provide free or low-cost legal assistance to crime victims, helping with issues like restraining orders, advocacy, and navigating compensation claims. These services ensure victims get comprehensive support throughout their recovery process.